Support

With its specialists in Lotus Notes development and administration, Metaware can provide specific support to a company's own (IT) organization. We are familiar with a wide range of industries, from the service industry to manufacturing and (semi)public organizations, which makes it easy for us to communicate at an equal footing with our clients.

Using the services of Metaware means that you can employ the experience and expertise of our specialists and enjoy their support on a temporary basis, without the need to increase your permanent staff. Metaware supports its clients in different ways through various activities, for instance:

• Setting up an infrastructure.
  Metaware will set up the complete Notes infrastructure, if necessary beginning in a pilot environment for a limited number of key users, which can then be extended to include the entire organization.
• Helpdesk
  A client with technical questions can call the Metaware helpdesk, or approach the helpdesk through e-mail.
• Remote support
  Metaware often accesses the client's server to immediately solve problems, or for the purpose of maintenance.

Metaware is an official IBM Lotus business partner for the development, support, and sale of IBM and Lotus products. Metaware only employs certified specialists.